Transform Social Intelligence with AI-Powered Monitoring

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Terms of Service

1. Acceptance of Terms

By accessing and using GossipEagle's social media intelligence platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Service Description

GossipEagle provides AI-powered social media monitoring, sentiment analysis, and intelligence gathering services. Our platform aggregates publicly available social media data to provide insights for business intelligence purposes.

3. User Responsibilities

Users must provide accurate information, maintain account security, and use the service in compliance with applicable laws. Users are responsible for all activities that occur under their account and must not use the service for illegal or unauthorized purposes.

4. Data Usage and Privacy

We collect and process social media data in accordance with our Privacy Policy and applicable data protection regulations. All monitoring activities are conducted on publicly available information only.

5. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service availability. Scheduled maintenance and updates may temporarily affect service access.

6. Payment Terms

Subscription fees are billed monthly or annually in advance. All fees are non-refundable except as required by applicable law. We reserve the right to modify pricing with 30 days notice.

7. Intellectual Property

All content, features, and functionality of the GossipEagle platform are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

GossipEagle shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the service, even if we have been advised of the possibility of such damages.

9. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users or our business interests.

10. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via email or platform notifications. Continued use constitutes acceptance of modified terms.

Last updated: January 2024

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Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or communicate with us. This includes your name, email address, company information, and usage data related to our social media intelligence platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send administrative information, and communicate with you about products and services that may interest you.

3. Social Media Data Processing

Our platform aggregates publicly available social media data for intelligence purposes. We do not collect private or protected social media content. All data processing complies with platform terms of service and applicable data protection laws.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include encryption, access controls, and regular security assessments.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Social media intelligence data is retained according to our data retention policies and customer agreements.

6. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also have the right to data portability and to object to certain processing.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings or our cookie management tools.

9. Third-Party Services

Our platform may integrate with third-party services for enhanced functionality. These integrations are governed by their respective privacy policies, and we encourage you to review them.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected] or +1 (312) 555-0147.

Last updated: January 2024

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Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They allow us to recognize you and remember your preferences to enhance your user experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services based on user behavior patterns.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. They may be used to build a profile of your interests and show you relevant ads on other sites.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and login information to provide you with a more personalized experience.

Managing Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings
• Our Cookie Consent Tool: Use our cookie banner to accept or decline specific cookie categories
• Third-Party Opt-Outs: Many third-party analytics and advertising providers offer opt-out mechanisms

Cookie Consent Management

When you first visit our website, we will ask for your consent to use cookies. You can withdraw or modify your consent at any time by accessing our cookie preference center or contacting us directly.

Impact of Blocking Cookies

Blocking or deleting cookies may impact your experience on our website. Essential cookies cannot be blocked as they are necessary for the site to function properly. Blocking other cookies may limit certain features and personalization options.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies.

Last updated: January 2024

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DMCA Policy

Digital Millennium Copyright Act Compliance

GossipEagle respects the intellectual property rights of others and expects our users to do the same. This policy outlines our procedures for handling copyright infringement claims under the Digital Millennium Copyright Act (DMCA).

Our Monitoring Practices

GossipEagle aggregates and analyzes publicly available social media content for business intelligence purposes. We do not host, store, or republish copyrighted content. Our platform provides analytics and insights based on publicly accessible information.

Reporting Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement through our platform, please provide our DMCA Agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material
• Contact information including address, telephone number, and email address
• A statement that you have a good faith belief that use of the material is not authorized by the copyright owner
• A statement that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner

DMCA Agent Contact Information

DMCA Agent: Legal Department
GossipEagle Intelligence Solutions
875 North Michigan Avenue, Suite 3200
Chicago, IL 60611, USA
Email: [email protected]
Phone: +1 (312) 555-0147

Response to DMCA Notices

Upon receipt of a valid DMCA notice, we will promptly investigate the claim and take appropriate action, which may include removing or disabling access to allegedly infringing material. We will notify the affected user of the complaint and removal.

Counter-Notification Procedure

If you believe that your content was removed or disabled by mistake or misidentification, you may file a counter-notification with our DMCA Agent. The counter-notification must include specific information as required by the DMCA.

Repeat Infringer Policy

GossipEagle maintains a policy of terminating user accounts that are determined to be repeat infringers of copyrighted material in appropriate circumstances.

Good Faith Requirement

Please note that filing a false DMCA claim may result in legal liability. We encourage parties to first contact each other to resolve disputes before filing formal DMCA notices.

Last updated: January 2024

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GDPR Compliance Documentation

General Data Protection Regulation Compliance

GossipEagle is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing activities
• Contract Performance: To fulfill our services and contractual obligations
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

Right of Access (Article 15)

You have the right to obtain confirmation of whether we process your personal data and access to your personal data along with specific information about our processing activities.

Right to Rectification (Article 16)

You have the right to have inaccurate personal data corrected and incomplete personal data completed without undue delay.

Right to Erasure (Article 17)

You have the right to have your personal data erased without undue delay under certain circumstances, including when the data is no longer necessary for the original purpose.

Right to Restrict Processing (Article 18)

You have the right to restrict the processing of your personal data under specific circumstances, such as when you contest the accuracy of the data.

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object (Article 21)

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who can be contacted at:

Email: [email protected]
Phone: +1 (312) 555-0147
Address: 875 North Michigan Avenue, Suite 3200, Chicago, IL 60611, USA

Data Processing Activities

We maintain detailed records of our data processing activities, including:

• Purpose of processing and legal basis
• Categories of personal data and data subjects
• Recipients of personal data and international transfers
• Retention periods and security measures

International Data Transfers

When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

Data Breach Notification

We have implemented procedures to detect, report, and investigate data breaches. We will notify the relevant supervisory authority within 72 hours of becoming aware of a breach, and affected individuals when required.

Privacy by Design and Default

We implement data protection principles from the onset of system design and ensure privacy settings are the most privacy-friendly by default.

Exercising Your Rights

To exercise your GDPR rights, please contact us at:

• Email: [email protected]
• Phone: +1 (312) 555-0147
• Online form: Available through our customer portal

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates GDPR requirements.

Last updated: January 2024